Business Vocabulary

Banking

• balance – n. the difference between credits and debits in an account BILANS
• bank charges – n. money paid to a bank for the bank’s services etc Usluge koje banka naplaćuje
• branch – n. local office or bureau of a bank, filijala, ekspozitura
• checkbook (US) – n. book containing detachable checks; chequebookUK   čekovna knjižica
• check (US) – n. written order to a bank to pay the stated sum from one’s account; chequeUK  ček
• credit – n. money in a bank a/c; sum added to a bank a/c; money lent by a bank – also v. novac u banci,kredit
• credit card – n. (plastic) card from a bank authorising the purchasing of goods on credit kreditna kartica
• current account – n. bank a/c from which money may be drawn at any time; checking accountUS
• debit – n. a sum deducted from a bank account, as for a cheque – also v.
• deposit account – n. bank a/c on which interest is paid; savings accountUS
• fill in (UK) – v. to add written information to a document to make it complete; to fill outUS
• interest – n. money paid for the use of money lent – interest rate n.
• loan – n. money lent by a bank etc and that must be repaid with interest – also v.
• overdraft – n. deficit in a bank account caused by withdrawing more money than is paid in
• pay in – v. [paid, paid] to deposit or put money in to a bank account
• payee – n. person to whom money is paid
• paying-in slip – n. small document recording money that you pay in to a bank account
• standing order – n. an instruction to a bank to make regular payments
• statement – n. a record of transactions in a bank account
• withdraw – v. [-drew, -drawn] to take money out of a bank account – withdrawal n.

 

Company Structure

• Accounts Dept. – n. department responsible for administering a company’s financial affairs
• A.G.M. (UK) – abbr. Annual General Meeting of a company’s shareholders
• board of directors – n. group of people chosen to establish policy for and control a company
• chairman (UK) – n. person who heads a Board of Directors; head of a company; chairperson
• director – n. a member of the board of director
• executive officer (US) – n. person managing the affairs of a corporation – chief executive officer n.
• headquarters – n. a company’s principal or main office or centre of control
• manager – n. person responsible for day-to-day running of a dept.; executive officerUS
• managing director (UK) – n. senior director after the chairman responsible for day-to-day direction
• Marketing Dept. – n. department that puts goods on market, inc. packaging, advertising etc
• organisation chart – n. a table or plan showing a company’s structure graphically
• Personnel Dept. – n. department responsible for recruitment and welfare of staff or employees
• president (US) – n. the highest executive officer of a company; head of a company
• Production Dept. – n. department responsible for physical creation of product
• Purchasing Dept. – n. department responsible for finding and buying everything for a company
• R & D Department – n. department responsible for Research and Development of (new) products
• reception – n. the place where visitors and clients report on arrival at a company
• Sales Department – n. department responsible for finding customers and making sales
• shareholder – n. person who holds or owns shares in or a part of a company or corporation
• vice president (US) – n. any of several executive officers, each responsible for a separate division

Contracts

• agreement – n. an arrangement between two or more people, countries etc; contract
• appendix – n. additional or supplementary material at end of contract, book etc
• arbitration – n. settlement of a dispute by a person chosen by both parties – to arbitrate v.
• article – n. a particular statement or stipulation in a contract etc; clause
• clause – n. a particular statement or stipulation in a contract etc; article
• condition – n. anything necessary before the performance of something else
• force majeure – n. superior, power; unforeseeable event excusing one party from fulfilling contract
• fulfil – v: to satisfy a condition; to complete the required task; to fulfillUS
• herein – adv: in here; in this (document etc)
• hereinafter – adv: in the following part (of this document etc)
• hereto – adv: to this (document etc) [eg: attached hereto]
• heretofore – adv: up until now; until the present; before this
• in behalf of – in the interests of (person etc); for (person etc); on behalf of (UK)
• null and void – invalid; without legal force; not binding
• on the one hand – on one side – on the other hand on the other side
• party – n. the person or persons forming one side of an agreement
• stipulate – v. to specify as an essential condition – stipulation n.
• terms – n. conditions or stipulations
• warrant – v. to give formal assurance; to guarantee
• whereas – conj: it being the case that; in view of the fact that [in introduction to contracts]

 

Import-Export

• bill of lading – n. list of goods and shipping instructions; waybill
• c.&f. – abbr. cost & freight: includes shipping to named port but not insurance
• c.i.f. – abbr. cost, insurance & freight: includes insurance and shipping to named port
• cargo – n. goods or products that are being transported or shipped
• certificate of origin – n. a document that shows where goods come from
• container – n. huge box to hold goods for transport – container port n. to containerise v.
• customs – n. 1 government tax or duty on imported goods 2 officials who collect this tax
• declare – v. to make a statement of taxable goods – customs declaration form n.
• f.a.s. – abbr. free alongside ship [includes delivery to quayside but not loading]
• f.o.b. – abbr. free on board: includes loading onto ship
• freight – n. goods being transported; cargo
• irrevocable – adj. that cannot be undone; unalterable – irrevocable letter of credit n.
• letter of credit – n. a letter from a bank authorising a person to draw money from another bank
• merchandise – n. things bought and sold; commodities; wares – also v.
• packing list – n. a document that is sent with goods to show that they have been checked
• pro forma invoice – n. an invoice or request for payment sent in advance of goods supplied
• quay – n. a solid, artificial landing place for (un)loading ships; wharf – quayside n.
• ship – v. to send or transport by land, sea or air – also n. shipment n.
• shipping agent – n. a person acting for or representing a ship or ships at a port
• waybill – n. list of goods and shipping instructions; bill of lading – air waybill n.

 

Insurance

• actuary – n. a person who calculates risks for insurance companies
• assessor – n. a person who calculates the value of something [eg: a building, car etc]
• claim – n. an application for payment under an insurance policy – to make a claim v.
• comprehensive – n. [of an insurance policy] all-inclusive; providing complete protection
• consequential loss – n. a loss that happens as a consequence of or as a result of another
• cover (UK) – n. the protection given by an insurance policy [eg: public liability cover]
• employer’s liability – n. liability or responsibility of a firm for damage caused to one of its employees
• goods in transit – n. property, merchandise or any goods in the process of being transported
• insurance broker – n. agent who arranges insurance; middleman between insurer & policyholder
• liability – n. 1 the state of being liable 2 anything for which a person is liable
• liable – adj. legally obliged to pay for damage, injury etc; responsible – liability n.
• loss – n. death, injury, damage etc that is the basis for a claim – to lose v.
• loss adjuster – n. a person who assesses the amount of compensation arising from a claim
• policy – n. a contract of insurance [eg: a product liability policy]
• policyholder – n. the person to whom an insurance policy is issued
• premium – n. a payment, usually monthly, yearly etc, for an insurance policy
• product liability – n. liability or responsibility of a firm for damage caused by one of its products
• public liability – n. responsibility of a firm for damage caused to a member of the public
• reinsurance – n. the insuring of risk by one insurance company with another – to reinsure v.
• risk – n. 1 chance or possibility of injury, loss etc 2 person or thing causing risk

 

Law

• attorney – n. 1 a person appointed to act for or represent another 2US lawyer
• barrister (UK) – n. a lawyer who pleads before a superior court
• brief – n. 1 (UK) instructions to a barrister – also v. 2 (US) written statement of facts
• case – n. statement of the facts in a trial, esp. the argument of one side
• contract – n. a formal agreement, usually in writing, between two or more parties
• ourt of law – n. the place where law cases are hear and decided; court – courtroom n.
• evidence – n. information presented to a court to prove or support a point in question
• guilty – adj. responsible for wrong; culpable – guilt n. not guilty adj.
• judge – n. official with authority to hear and decide cases in a court of law – also v.
• jury – n. a group of people chosen to hear the evidence of a case and give a decision
• lawsuit – n. a trial at court between two private parties
• lawyer – n. a person trained in law and who advises or represents others
• plead – v. 1 to defend a law case, 2 to declare oneself to be guilty or not guilty – plea n.
• sentence – n. 1 decision of a court, esp. as to the punishment, 2 the punishment – also v.
• solicitor – n. 1 (UK) lawyer advising clients & briefing barristers, 2 (US) law officer for a city etc
• sue – v. to start legal action against someone in a court of law – lawsuit n.
• sum up – v. to summarise & review the evidence of a case – summing up n.
• trial – n. a formal examination of a case in a court of law – to try v.
• verdict – n. the formal decision or finding of a judge or jury

 

Marketing

• brand – n. a particular make of product – to brand v. – branded adj.
• consumer – n. the person who buys and uses a product or service – to consume v.
• cost – v. [cost, costed, costed] to estimate the price of making a product – costing n.
• develop – v. to create a new product or improve an existing one – product development n.
• distribution – n. the delivering of products to end-users, inc. advertising, storing etc
• end-user – n. the person, customer etc who is the ultimate (and so real) user of a product
• image – n. the concept or perception of a firm or product held by the general public
• label – n. small piece of paper, metal etc on a product giving information about it
• launch – v. to introduce a new product, with publicity etc – product launch n.
• mail order – n. the selling of goods by post – mail-order catalogue n.
• market research – n. study of consumers’ needs & preferences, often for a particular product
• packaging (UK) – n. the wrapping or container for a product
• point of sale – n. the place where a product is actually sold to the public – point-of-sale adj.
• product – n. something made to be sold; merchandise [includes services] – to produce v.
• public relations – n. creation and maintenance of a good public image – public relations officer n.
• registered – adj. registered or officially recorded as a trademark – ® abbr. – to register v.
• sponsor – n. firm supporting an organisation in return for advertising space – also v.
• S.W.O.T. – abbr. Strength, Weaknesses, Opportunities, Threats
• total product – n. the whole product, inc. name, packaging, instructions, reliability, after-sales etc
• trademark – n. special symbol, design, word etc used to represent a product or firm – ” abbr.

 

Meetings

• A.G.M. – abbr. Annual General Meeting
• A.O.B. – abbr. Any Other Business [usually the last item on an agenda]
• absent – adj. not here; not at the meeting; not present
• agenda – n. a written programme or schedule for a meeting
• apologies – n. item on agenda announcing people who are absent; apologies for absence
• ballot – n. a type of vote, usually in writing and usually secret- secret ballot n.
• casting vote – n. a deciding vote (usually by the chairman) when the votes are otherwise equal
• chairman – n. the person who leads or presides at a meeting; chairperson; chair
• conference – n. formal meeting for discussion, esp. a regular one held by an organisation
• conference call – n. telephone call between three or more people in different locations
• consensus – n. general agreement
• decision – n. a conclusion or resolution to do something – to decide v.
• item – n. a separate point for discussion [as listed on an agenda]
• matters arising – n. item on agenda for discussion of what has happened as a result of last meeting
• minutes – n. a written record of everything said at a meeting
• proxy vote – n. a vote cast by one person for or in place of another
• show of hands – n. raised hands to express an opinion in a vote
• unanimous – adj. in complete agreement; united in opinion
• videoconference – n. conference of people in different locations linked by satellite, TV etc
• vote – v. to express opinion in a group by voice or hand etc – also n. – to cast a vote v

 

Money

• A.T.M. – abbr. Automated Teller Machine; cash dispenser (UK)
• banknote – n: a piece of paper money; bill (US)
• bill (US) – n. a banknote; a piece of paper money
• black market – n. illegal traffic in officially controlled commodities such as foreign currency
• bureau de change – n. establishment where currencies of different countries may be exchanged
• cash – n. 1 coins or bank notes (not cheques); 2 actual money paid (not credit)
• cash dispenser (UK) – n: automatic machine from which clients of a bank may withdraw money; ATM
• cashier – n. person dealing with cash transactions in a bank, store etc
• coin – n: a piece of metal money
• currency – n. the money in general use or circulation in any country
• debt – n. money etc owed by one person to another
• exchange rate – n. the rate at which one currency can be exchanged for another
• foreign exchange – n: the currency of other countries
• hard currency – n. currency that will probably not fall in value and is readily accepted
• invest – v. to put money for profit into business, land etc – investment n.
• legal tender – n: currency that cannot legally be refused in payment of a debt
• petty cash (UK) – n. a cash fund for small, everyday expenses
• soft currency – n. currency that will probably fall in value and is not readily accepted
• speculate – v. (risky) buying of foreign currency, land etc for rapid gain – speculation n.
• transaction – n. a (usually commercial) exchange; a deal – to transact v.

 

Presentations

• audience rapport – n. relationship of presenter with audience, esp. when good
• body language – n. non-verbal communication through facial expressions, body movements etc
• Finally… – Typical word used to signal the last of several points or subjects
• flip chart – n. a pad of large paper sheets on a stand for presenting information
• For example… – Typical phrase used to signal an illustration or sample of a particular point
• handout – n. anything (report, sample etc) handed or given to people at a presentation
• In conclusion… – Typical phrase used to signal the summing up or final part of a presentation
• Ladies & Gentlemen – Polite phrase often used to address an audience of men and women
• marker – n. whiteboard marker a pen with a broad, felt tip for writing on whiteboards
• microphone – n. electrical instrument that one speaks into for amplification of the voice etc
• O.H.T. – abbr. overhead transparency; sheet of film with image for o.h.p.
• overhead projector – n. device that projects an o.h.t. onto a screen – O.H.P. abbr.
• pointer – n. device (rod or electric torch etc) for indicating things on a map, screen etc
• screen – n. large, flat, reflective white surface on which films, slides etc are projected
• signal – v. to help the audience understand where one is in a presentation
• slide – n. small (usually 35mm) photographic transparency – slide projector n.
• To start with… – Typical phrase used to signal the beginning of a particular subject or topic
• Turning now to… – Typical phrase used to signal a change from one subject or topic to another
• visual aids – n. things that one can look at in a presentation [eg: films, maps, charts etc]
• whiteboard – n. large, flat, white surface or board on which to write or draw with markers

 

Selling

• after-sales service – n. service that continues after a product has been sold [eg: repairs etc]
• buyer – n. 1 any person who buys anything 2 a person employed by a firm to buy
• client – n. a person who buys services from a lawyer, architect or other professionals
• close – v. to finalise a deal or sale; to make a sale
• cold call – v. to telephone a prospect without previous contact – also n.
• customer – n. a person who buys goods or services from a shop or business
• deal – n. a business transaction – also v. dealer n.
• discount – n. a reduction in the price; a deduction [usually expressed as a percentage (%)]
• follow up – v. to continue to follow persistently; to maintain contact [eg: after a lead]
• guarantee – n. a promise that a product will be repaired or replaced etc if faulty – also v.
• in bulk – in large quantity, usually at a lower price
• lead – n. useful indication of a possible customer to be followed up
• objection – n. a reason given by a prospect for not buying – to object v. seeovercome
• overcome – v. [-came, -come] to overcome an obj-ection to show an objection is invalid
• product – n. something made and usually for sale – to produce v. seeservice
• prospect – n. a possible or probable customer; prospective customer
• representative – n. sales representative person who represents & sells for a firm; salesperson
• retail – v. to sell in small quantities (as in a shop to the public) – also n. see wholesale
• service – n. work done usually in return for payment – to serve v. see product
• wholesale – v. to sell in bulk (as to a shop for resale to the public) – also n. see retail

Izvor: www.rong-chang.com/newspaper.htm

 

Banking

• balance – bilans
• bank charges – usluge koja banka napljaćuje
• branch – filijala, ekspozitura
• checkbook, cheque (UK) – čekovna knižica
• check, cheque – ček
• credit – novac na računu, kredit
• credit card – kreditna kartica
• current account – tekući račun
• debit – zaduženje, novčano opterećenje
• deposit – depozit, ulog
• deposit account – račun za oročenje, nalog za oročenje?
• Fill in – popuniti
• Interest – kamata
• Loan – zajam, kredit
• Overdraft – minus, prekoračenje bankovnog računa
• Pay in – uplata, uplatiti
• Payee – primalac novca
• Paying-in slip – priznanica o uplati, potvrda o uplati
• Standing order? –  an instruction to a bank by an account holder to make regular fixed payments to a particular person or organization
• Statement – obračun, izveštaj
• Withdraw – podići (novac)

 

Company structure

• Accounts Dept. (Department) – računovodstveno odeljenje (sektor)
• board of directors – upravni odbor
• chairman, chairperson (us) – predsedavajući
• director – direktor, rukovodilac
• executive officer (US) – direktor, izvršni direktor
• headquarters – sedište (kompanije)
• manager – menadžer
• managing director – generalni direktor
• Marketing Dept. – odeljenje za marketing
• Organization chart – grafikon organizacione strukture
• Personnel Department – kadrovska služba
• Production Department – proizvodno odeljenje (pogon)
• Purchasing Department – služba za nabavku
• Research and Development Department – sektor za istraživanje i razvoj
• reception – recepcija
• Sales Department – sektor za prodaju
• shareholder – akcionar
• vice president – potpredsednik

 

Ugovori

• agreement – dogovor
• appendix – prilog
• arbitration – arbitraža
• article – član
• clause – klauzula
• condition – uslov
• force majeure – viša sila
• fulfil – ispuniti, fulfill (US)
• herein – u ovom
• hereinafter – niže
• hereto – dovde, do sada
• heretofore – ranije, dosad
• in behalf of – u ime nekoga, on behalf of (UK)
• null and void – ništavan
• on the one hand – s jedne strane
• Party – strana
• Stipulate – ugovoriti
• Terms – uslovi
• Warrant – ovlašćenje, punomoćje
• whereas – pošto, s obzirom na činjenicu
• Import – export (uvoz-izvoz)
• bill of lading – tovarni list
• c.&f.? – cost and freight
• c.i.f. – Cost, Insurance and Freight – CIF’ – A trade term requiring the seller to arrange for the carriage of goods by sea to a port of destination, and provide the buyer with the documents necessary to obtain the goods from the carrier.
• cargo – tovar
• certificate of origin – uverenje o poreklu robe
• container – spremnik
• customs – carina
• declare – prijaviti
• freight – tovar
• Irrevocable – neopoziv
• letter of credit – akreditiv
• merchandise – roba
• packing list – otpremnica
• pro forma invoice – predračun
• quay – pristanište
• ship – otpremiti
• shipping agent – špediter
• waybill – tovarni list
• insurance – osiguranje
• actuary – statističar (procenjivač rizika)
• assessor – asesor, poreznik, sudski pomoćnik
• claim – zahtev, polaganje prava
• comprehensive – iscrpan, sveobuhvatan
• consequential loss – indirektan gubitak
• cover (UK) – pokriće
• employer’s liability – odgovornost firme
• goods in transit – roba u tranzitu
• insurance broker – agent osiguranja
• liability – odrovornost
• liable – odgovoran, podložan
• loss – gubitak
• loss adjuster
• policy – polisa osiguranja
• policyholder – osiguranik
• premium – premija osiguranja
• product liability – proizvodna odgovornost (našla sam da postoji na srpskom)
• public liability – javna odgovornost (postoji u rečniku)
• reinsurance – reosiguranje
• risk – rizik

 

Marketing

• Brand – brend
• Consumer – potrošač
• Cost – cena
• Develop – razviti
• Distribution – distribucija
• End-user – krajnji korisnik
• Image – imidž, ugled
• Label – etiketa
• Launch – lansirati, pokrenuti
• Mail order – porudžbina pouzećem
• Market research – istraživanje tržišta
• Packaging – ambalaža
• Point of sale – prodajno mesto
• Product – proizvod
• Public relations – odnosi s javnošću
• Registered – registrovan
• Sponsor – sponzor
• Total product – krajnji proizvod
• Trademark – zaštitni žig
• Meetings – Sastanci
• A.G.M.
• A.O.B. – razno
• Absent – odsutan, na, o,i
• Agend – dnevni red
• Apologies – opravdanje
• Ballot – glasanje (tajno, putem glasačkih listića)
• Casting vote – odlučujući glas
• Chairman – predsedavajući
• Conference – conferencija, sastanak, kongres
• Conference call – grupni telefonski razgovor
• Consensus – kosenzus
• Decision – odluka
• Item – tačka, stavka
• Minutes – zapisnik (mnozina je jedini oblik)
• Show of hands – podizanje ruke
• Unanimous – jednoglasno
• Videoconference – videosastanak
• Vote – glasati

 

Novac

• A.T.M. (Automated Teller Machine) – bankomat
• Banknote – novčanica, bill
• Bill (US) – novčanica
• Black market – crno tržište
• Bureau de change – menjačnica
• Cash – keš
• Cash dispenser (UK) – bankomat
• Cashier – blagajnik, kasir
• Coin – novčić
• Currency – valuta
• Debt – dug
• Exchange rate – kurs
• Foreign exchange – strana valuta
• Hard currency – stabilna valuta
• Invest – investirati
• Legal tender – zakonsko sredstvo plaćanja
• Petty cash (UK) – sitan novac (za svakodnevno trošenje)
• Soft currency – nestabilna valuta
• Speculate – špekulisati
• Transaction  – transakcija

 

Presentations

• Audience rapport – prisnost, odnos sa publikom
• Body language – govor tela
• Finally… – na kraju
• Flip chart – grafikon
• For example… – Na primer…
• Handout – letak, materijal
• In conclusion… – U zaključku…
• Ladies and Gentlemen – dame I gospodo
• Marker – marker
• Microphone – mikrofon
• O.H.T. – celofan za grafoskop
• Overhead projector – grafoskop, videoskop
• Pointer – pointer
• Screen – ekran
• To start with… – Da počnemo sa…
• Turning now to… – A sad idemo na…
• Visual aids – vizuelna pomagala
• Whiteboard – tabla
• Selling – prodaja
• After – sales service-servis
• Buyer – kupac
• Client – klijent
• Close – sklopiti (posao)
• Customer – mušterija
• Deal – posao, pogodba
• Discount – popust
• Follow up – pratiti, održavati kontakt
• Guarantee – garancija
• In bulk – na veliko
• Lead – savet
• Objection – prigovor, primedba
• Overcome – savladati, prevazići
• Product – proizvod
• Prospect – pospekt
• Representative – predstavnik
• Retail – na malo
• Service – usluga
• Wholesale – na veliko