Business Vocabulary
Banking
- balance – n. the difference between credits and debits in an account BILANS
- bank charges – n. money paid to a bank for the bank’s services etc Usluge koje banka naplaćuje
- branch – n. local office or bureau of a bank, filijala, ekspozitura
- checkbook (US) – n. book containing detachable checks; chequebookUK čekovna knjižica
- check (US) – n. written order to a bank to pay the stated sum from one’s account; chequeUK ček
- credit – n. money in a bank a/c; sum added to a bank a/c; money lent by a bank – also v. novac u banci,kredit
- credit card – n. (plastic) card from a bank authorising the purchasing of goods on credit kreditna kartica
- current account – n. bank a/c from which money may be drawn at any time; checking accountUS
- debit – n. a sum deducted from a bank account, as for a cheque – also v.
- deposit account – n. bank a/c on which interest is paid; savings accountUS
- fill in (UK) – v. to add written information to a document to make it complete; to fill outUS
- interest – n. money paid for the use of money lent – interest rate n.
- loan – n. money lent by a bank etc and that must be repaid with interest – also v.
- overdraft – n. deficit in a bank account caused by withdrawing more money than is paid in
- pay in – v. [paid, paid] to deposit or put money in to a bank account
- payee – n. person to whom money is paid
- paying-in slip – n. small document recording money that you pay in to a bank account
- standing order – n. an instruction to a bank to make regular payments
- statement – n. a record of transactions in a bank account
- withdraw – v. [-drew, -drawn] to take money out of a bank account – withdrawal n.
Company Structure
- Accounts Dept. – n. department responsible for administering a company’s financial affairs
- A.G.M. (UK) – abbr. Annual General Meeting of a company’s shareholders
- board of directors – n. group of people chosen to establish policy for and control a company
- chairman (UK) – n. person who heads a Board of Directors; head of a company; chairperson
- director – n. a member of the board of director
- executive officer (US) – n. person managing the affairs of a corporation – chief executive officer n.
- headquarters – n. a company’s principal or main office or centre of control
- manager – n. person responsible for day-to-day running of a dept.; executive officerUS
- managing director (UK) – n. senior director after the chairman responsible for day-to-day direction
- Marketing Dept. – n. department that puts goods on market, inc. packaging, advertising etc
- organisation chart – n. a table or plan showing a company’s structure graphically
- Personnel Dept. – n. department responsible for recruitment and welfare of staff or employees
- president (US) – n. the highest executive officer of a company; head of a company
- Production Dept. – n. department responsible for physical creation of product
- Purchasing Dept. – n. department responsible for finding and buying everything for a company
- R & D Department – n. department responsible for Research and Development of (new) products
- reception – n. the place where visitors and clients report on arrival at a company
- Sales Department – n. department responsible for finding customers and making sales
- shareholder – n. person who holds or owns shares in or a part of a company or corporation
- vice president (US) – n. any of several executive officers, each responsible for a separate division
Contracts
- agreement – n. an arrangement between two or more people, countries etc; contract
- appendix – n. additional or supplementary material at end of contract, book etc
- arbitration – n. settlement of a dispute by a person chosen by both parties – to arbitrate v.
- article – n. a particular statement or stipulation in a contract etc; clause
- clause – n. a particular statement or stipulation in a contract etc; article
- condition – n. anything necessary before the performance of something else
- force majeure – n. superior, power; unforeseeable event excusing one party from fulfilling contract
- fulfil – v: to satisfy a condition; to complete the required task; to fulfillUS
- herein – adv: in here; in this (document etc)
- hereinafter – adv: in the following part (of this document etc)
- hereto – adv: to this (document etc) [eg: attached hereto]
- heretofore – adv: up until now; until the present; before this
- in behalf of – in the interests of (person etc); for (person etc); on behalf of (UK)
- null and void – invalid; without legal force; not binding
- on the one hand – on one side – on the other hand on the other side
- party – n. the person or persons forming one side of an agreement
- stipulate – v. to specify as an essential condition – stipulation n.
- terms – n. conditions or stipulations
- warrant – v. to give formal assurance; to guarantee
- whereas – conj: it being the case that; in view of the fact that [in introduction to contracts]
Import-Export
- bill of lading – n. list of goods and shipping instructions; waybill
- c.&f. – abbr. cost & freight: includes shipping to named port but not insurance
- c.i.f. – abbr. cost, insurance & freight: includes insurance and shipping to named port
- cargo – n. goods or products that are being transported or shipped
- certificate of origin – n. a document that shows where goods come from
- container – n. huge box to hold goods for transport – container port n. to containerise v.
- customs – n. 1 government tax or duty on imported goods 2 officials who collect this tax
- declare – v. to make a statement of taxable goods – customs declaration form n.
- f.a.s. – abbr. free alongside ship [includes delivery to quayside but not loading]
- f.o.b. – abbr. free on board: includes loading onto ship
- freight – n. goods being transported; cargo
- irrevocable – adj. that cannot be undone; unalterable – irrevocable letter of credit n.
- letter of credit – n. a letter from a bank authorising a person to draw money from another bank
- merchandise – n. things bought and sold; commodities; wares – also v.
- packing list – n. a document that is sent with goods to show that they have been checked
- pro forma invoice – n. an invoice or request for payment sent in advance of goods supplied
- quay – n. a solid, artificial landing place for (un)loading ships; wharf – quayside n.
- ship – v. to send or transport by land, sea or air – also n. shipment n.
- shipping agent – n. a person acting for or representing a ship or ships at a port
- waybill – n. list of goods and shipping instructions; bill of lading – air waybill n.
Insurance
- actuary – n. a person who calculates risks for insurance companies
- assessor – n. a person who calculates the value of something [eg: a building, car etc]
- claim – n. an application for payment under an insurance policy – to make a claim v.
- comprehensive – n. [of an insurance policy] all-inclusive; providing complete protection
- consequential loss – n. a loss that happens as a consequence of or as a result of another
- cover (UK) – n. the protection given by an insurance policy [eg: public liability cover]
- employer’s liability – n. liability or responsibility of a firm for damage caused to one of its employees
- goods in transit – n. property, merchandise or any goods in the process of being transported
- insurance broker – n. agent who arranges insurance; middleman between insurer & policyholder
- liability – n. 1 the state of being liable 2 anything for which a person is liable
- liable – adj. legally obliged to pay for damage, injury etc; responsible – liability n.
- loss – n. death, injury, damage etc that is the basis for a claim – to lose v.
- loss adjuster – n. a person who assesses the amount of compensation arising from a claim
- policy – n. a contract of insurance [eg: a product liability policy]
- policyholder – n. the person to whom an insurance policy is issued
- premium – n. a payment, usually monthly, yearly etc, for an insurance policy
- product liability – n. liability or responsibility of a firm for damage caused by one of its products
- public liability – n. responsibility of a firm for damage caused to a member of the public
- reinsurance – n. the insuring of risk by one insurance company with another – to reinsure v.
- risk – n. 1 chance or possibility of injury, loss etc 2 person or thing causing risk
Law
- attorney – n. 1 a person appointed to act for or represent another 2US lawyer
- barrister (UK) – n. a lawyer who pleads before a superior court
- brief – n. 1 (UK) instructions to a barrister – also v. 2 (US) written statement of facts
- case – n. statement of the facts in a trial, esp. the argument of one side
- contract – n. a formal agreement, usually in writing, between two or more parties
- ourt of law – n. the place where law cases are hear and decided; court – courtroom n.
- evidence – n. information presented to a court to prove or support a point in question
- guilty – adj. responsible for wrong; culpable – guilt n. not guilty adj.
- judge – n. official with authority to hear and decide cases in a court of law – also v.
- jury – n. a group of people chosen to hear the evidence of a case and give a decision
- lawsuit – n. a trial at court between two private parties
- lawyer – n. a person trained in law and who advises or represents others
- plead – v. 1 to defend a law case, 2 to declare oneself to be guilty or not guilty – plea n.
- sentence – n. 1 decision of a court, esp. as to the punishment, 2 the punishment – also v.
- solicitor – n. 1 (UK) lawyer advising clients & briefing barristers, 2 (US) law officer for a city etc
- sue – v. to start legal action against someone in a court of law – lawsuit n.
- sum up – v. to summarise & review the evidence of a case – summing up n.
- trial – n. a formal examination of a case in a court of law – to try v.
- verdict – n. the formal decision or finding of a judge or jury
Marketing
- brand – n. a particular make of product – to brand v. – branded adj.
- consumer – n. the person who buys and uses a product or service – to consume v.
- cost – v. [cost, costed, costed] to estimate the price of making a product – costing n.
- develop – v. to create a new product or improve an existing one – product development n.
- distribution – n. the delivering of products to end-users, inc. advertising, storing etc
- end-user – n. the person, customer etc who is the ultimate (and so real) user of a product
- image – n. the concept or perception of a firm or product held by the general public
- label – n. small piece of paper, metal etc on a product giving information about it
- launch – v. to introduce a new product, with publicity etc – product launch n.
- mail order – n. the selling of goods by post – mail-order catalogue n.
- market research – n. study of consumers’ needs & preferences, often for a particular product
- packaging (UK) – n. the wrapping or container for a product
- point of sale – n. the place where a product is actually sold to the public – point-of-sale adj.
- product – n. something made to be sold; merchandise [includes services] – to produce v.
- public relations – n. creation and maintenance of a good public image – public relations officer n.
- registered – adj. registered or officially recorded as a trademark – ® abbr. – to register v.
- sponsor – n. firm supporting an organisation in return for advertising space – also v.
- S.W.O.T. – abbr. Strength, Weaknesses, Opportunities, Threats
- total product – n. the whole product, inc. name, packaging, instructions, reliability, after-sales etc
- trademark – n. special symbol, design, word etc used to represent a product or firm – ” abbr.
Meetings
- A.G.M. – abbr. Annual General Meeting
- A.O.B. – abbr. Any Other Business [usually the last item on an agenda]
- absent – adj. not here; not at the meeting; not present
- agenda – n. a written programme or schedule for a meeting
- apologies – n. item on agenda announcing people who are absent; apologies for absence
- ballot – n. a type of vote, usually in writing and usually secret- secret ballot n.
- casting vote – n. a deciding vote (usually by the chairman) when the votes are otherwise equal
- chairman – n. the person who leads or presides at a meeting; chairperson; chair
- conference – n. formal meeting for discussion, esp. a regular one held by an organisation
- conference call – n. telephone call between three or more people in different locations
- consensus – n. general agreement
- decision – n. a conclusion or resolution to do something – to decide v.
- item – n. a separate point for discussion [as listed on an agenda]
- matters arising – n. item on agenda for discussion of what has happened as a result of last meeting
- minutes – n. a written record of everything said at a meeting
- proxy vote – n. a vote cast by one person for or in place of another
- show of hands – n. raised hands to express an opinion in a vote
- unanimous – adj. in complete agreement; united in opinion
- videoconference – n. conference of people in different locations linked by satellite, TV etc
- vote – v. to express opinion in a group by voice or hand etc – also n. – to cast a vote v
Money
- A.T.M. – abbr. Automated Teller Machine; cash dispenser (UK)
- banknote – n: a piece of paper money; bill (US)
- bill (US) – n. a banknote; a piece of paper money
- black market – n. illegal traffic in officially controlled commodities such as foreign currency
- bureau de change – n. establishment where currencies of different countries may be exchanged
- cash – n. 1 coins or bank notes (not cheques); 2 actual money paid (not credit)
- cash dispenser (UK) – n: automatic machine from which clients of a bank may withdraw money; ATM
- cashier – n. person dealing with cash transactions in a bank, store etc
- coin – n: a piece of metal money
- currency – n. the money in general use or circulation in any country
- debt – n. money etc owed by one person to another
- exchange rate – n. the rate at which one currency can be exchanged for another
- foreign exchange – n: the currency of other countries
- hard currency – n. currency that will probably not fall in value and is readily accepted
- invest – v. to put money for profit into business, land etc – investment n.
- legal tender – n: currency that cannot legally be refused in payment of a debt
- petty cash (UK) – n. a cash fund for small, everyday expenses
- soft currency – n. currency that will probably fall in value and is not readily accepted
- speculate – v. (risky) buying of foreign currency, land etc for rapid gain – speculation n.
- transaction – n. a (usually commercial) exchange; a deal – to transact v.
Presentations
- audience rapport – n. relationship of presenter with audience, esp. when good
- body language – n. non-verbal communication through facial expressions, body movements etc
- Finally… – Typical word used to signal the last of several points or subjects
- flip chart – n. a pad of large paper sheets on a stand for presenting information
- For example… – Typical phrase used to signal an illustration or sample of a particular point
- handout – n. anything (report, sample etc) handed or given to people at a presentation
- In conclusion… – Typical phrase used to signal the summing up or final part of a presentation
- Ladies & Gentlemen – Polite phrase often used to address an audience of men and women
- marker – n. whiteboard marker a pen with a broad, felt tip for writing on whiteboards
- microphone – n. electrical instrument that one speaks into for amplification of the voice etc
- O.H.T. – abbr. overhead transparency; sheet of film with image for o.h.p.
- overhead projector – n. device that projects an o.h.t. onto a screen – O.H.P. abbr.
- pointer – n. device (rod or electric torch etc) for indicating things on a map, screen etc
- screen – n. large, flat, reflective white surface on which films, slides etc are projected
- signal – v. to help the audience understand where one is in a presentation
- slide – n. small (usually 35mm) photographic transparency – slide projector n.
- To start with… – Typical phrase used to signal the beginning of a particular subject or topic
- Turning now to… – Typical phrase used to signal a change from one subject or topic to another
- visual aids – n. things that one can look at in a presentation [eg: films, maps, charts etc]
- whiteboard – n. large, flat, white surface or board on which to write or draw with markers
Selling
- after-sales service – n. service that continues after a product has been sold [eg: repairs etc]
- buyer – n. 1 any person who buys anything 2 a person employed by a firm to buy
- client – n. a person who buys services from a lawyer, architect or other professionals
- close – v. to finalise a deal or sale; to make a sale
- cold call – v. to telephone a prospect without previous contact – also n.
- customer – n. a person who buys goods or services from a shop or business
- deal – n. a business transaction – also v. dealer n.
- discount – n. a reduction in the price; a deduction [usually expressed as a percentage (%)]
- follow up – v. to continue to follow persistently; to maintain contact [eg: after a lead]
- guarantee – n. a promise that a product will be repaired or replaced etc if faulty – also v.
- in bulk – in large quantity, usually at a lower price
- lead – n. useful indication of a possible customer to be followed up
- objection – n. a reason given by a prospect for not buying – to object v. seeovercome
- overcome – v. [-came, -come] to overcome an obj-ection to show an objection is invalid
- product – n. something made and usually for sale – to produce v. seeservice
- prospect – n. a possible or probable customer; prospective customer
- representative – n. sales representative person who represents & sells for a firm; salesperson
- retail – v. to sell in small quantities (as in a shop to the public) – also n. see wholesale
- service – n. work done usually in return for payment – to serve v. see product
- wholesale – v. to sell in bulk (as to a shop for resale to the public) – also n. see retail
Izvor: www.rong-chang.com/newspaper.htm
Banking
- balance – bilans
- bank charges – usluge koja banka napljaćuje
- branch – filijala, ekspozitura
- checkbook, cheque (UK) – čekovna knižica
- check, cheque – ček
- credit – novac na računu, kredit
- credit card – kreditna kartica
- current account – tekući račun
- debit – zaduženje, novčano opterećenje
- deposit – depozit, ulog
- deposit account – račun za oročenje, nalog za oročenje?
- Fill in – popuniti
- Interest – kamata
- Loan – zajam, kredit
- Overdraft – minus, prekoračenje bankovnog računa
- Pay in – uplata, uplatiti
- Payee – primalac novca
- Paying-in slip – priznanica o uplati, potvrda o uplati
- Standing order? – an instruction to a bank by an account holder to make regular fixed payments to a particular person or organization
- Statement – obračun, izveštaj
- Withdraw – podići (novac)
Company structure
- Accounts Dept. (Department) – računovodstveno odeljenje (sektor)
- board of directors – upravni odbor
- chairman, chairperson (us) – predsedavajući
- director – direktor, rukovodilac
- executive officer (US) – direktor, izvršni direktor
- headquarters – sedište (kompanije)
- manager – menadžer
- managing director – generalni direktor
- Marketing Dept. – odeljenje za marketing
- Organization chart – grafikon organizacione strukture
- Personnel Department – kadrovska služba
- Production Department – proizvodno odeljenje (pogon)
- Purchasing Department – služba za nabavku
- Research and Development Department – sektor za istraživanje i razvoj
- reception – recepcija
- Sales Department – sektor za prodaju
- shareholder – akcionar
- vice president – potpredsednik
Ugovori
- agreement – dogovor
- appendix – prilog
- arbitration – arbitraža
- article – član
- clause – klauzula
- condition – uslov
- force majeure – viša sila
- fulfil – ispuniti, fulfill (US)
- herein – u ovom
- hereinafter – niže
- hereto – dovde, do sada
- heretofore – ranije, dosad
- in behalf of – u ime nekoga, on behalf of (UK)
- null and void – ništavan
- on the one hand – s jedne strane
- Party – strana
- Stipulate – ugovoriti
- Terms – uslovi
- Warrant – ovlašćenje, punomoćje
- whereas – pošto, s obzirom na činjenicu
- Import – export (uvoz-izvoz)
- bill of lading – tovarni list
- c.&f.? – cost and freight
- c.i.f. – Cost, Insurance and Freight – CIF’ – A trade term requiring the seller to arrange for the carriage of goods by sea to a port of destination, and provide the buyer with the documents necessary to obtain the goods from the carrier.
- cargo – tovar
- certificate of origin – uverenje o poreklu robe
- container – spremnik
- customs – carina
- declare – prijaviti
- freight – tovar
- Irrevocable – neopoziv
- letter of credit – akreditiv
- merchandise – roba
- packing list – otpremnica
- pro forma invoice – predračun
- quay – pristanište
- ship – otpremiti
- shipping agent – špediter
- waybill – tovarni list
- insurance – osiguranje
- actuary – statističar (procenjivač rizika)
- assessor – asesor, poreznik, sudski pomoćnik
- claim – zahtev, polaganje prava
- comprehensive – iscrpan, sveobuhvatan
- consequential loss – indirektan gubitak
- cover (UK) – pokriće
- employer’s liability – odgovornost firme
- goods in transit – roba u tranzitu
- insurance broker – agent osiguranja
- liability – odrovornost
- liable – odgovoran, podložan
- loss – gubitak
- loss adjuster
- policy – polisa osiguranja
- policyholder – osiguranik
- premium – premija osiguranja
- product liability – proizvodna odgovornost (našla sam da postoji na srpskom)
- public liability – javna odgovornost (postoji u rečniku)
- reinsurance – reosiguranje
- risk – rizik
Marketing
- Brand – brend
- Consumer – potrošač
- Cost – cena
- Develop – razviti
- Distribution – distribucija
- End-user – krajnji korisnik
- Image – imidž, ugled
- Label – etiketa
- Launch – lansirati, pokrenuti
- Mail order – porudžbina pouzećem
- Market research – istraživanje tržišta
- Packaging – ambalaža
- Point of sale – prodajno mesto
- Product – proizvod
- Public relations – odnosi s javnošću
- Registered – registrovan
- Sponsor – sponzor
- Total product – krajnji proizvod
- Trademark – zaštitni žig
- Meetings – Sastanci
- A.G.M.
- A.O.B. – razno
- Absent – odsutan, na, o,i
- Agend – dnevni red
- Apologies – opravdanje
- Ballot – glasanje (tajno, putem glasačkih listića)
- Casting vote – odlučujući glas
- Chairman – predsedavajući
- Conference – conferencija, sastanak, kongres
- Conference call – grupni telefonski razgovor
- Consensus – kosenzus
- Decision – odluka
- Item – tačka, stavka
- Minutes – zapisnik (mnozina je jedini oblik)
- Show of hands – podizanje ruke
- Unanimous – jednoglasno
- Videoconference – videosastanak
- Vote – glasati
Novac
- A.T.M. (Automated Teller Machine) – bankomat
- Banknote – novčanica, bill
- Bill (US) – novčanica
- Black market – crno tržište
- Bureau de change – menjačnica
- Cash – keš
- Cash dispenser (UK) – bankomat
- Cashier – blagajnik, kasir
- Coin – novčić
- Currency – valuta
- Debt – dug
- Exchange rate – kurs
- Foreign exchange – strana valuta
- Hard currency – stabilna valuta
- Invest – investirati
- Legal tender – zakonsko sredstvo plaćanja
- Petty cash (UK) – sitan novac (za svakodnevno trošenje)
- Soft currency – nestabilna valuta
- Speculate – špekulisati
- Transaction – transakcija
Presentations
- Audience rapport – prisnost, odnos sa publikom
- Body language – govor tela
- Finally… – na kraju
- Flip chart – grafikon
- For example… – Na primer…
- Handout – letak, materijal
- In conclusion… – U zaključku…
- Ladies and Gentlemen – dame I gospodo
- Marker – marker
- Microphone – mikrofon
- O.H.T. – celofan za grafoskop
- Overhead projector – grafoskop, videoskop
- Pointer – pointer
- Screen – ekran
- To start with… – Da počnemo sa…
- Turning now to… – A sad idemo na…
- Visual aids – vizuelna pomagala
- Whiteboard – tabla
- Selling – prodaja
- After – sales service-servis
- Buyer – kupac
- Client – klijent
- Close – sklopiti (posao)
- Customer – mušterija
- Deal – posao, pogodba
- Discount – popust
- Follow up – pratiti, održavati kontakt
- Guarantee – garancija
- In bulk – na veliko
- Lead – savet
- Objection – prigovor, primedba
- Overcome – savladati, prevazići
- Product – proizvod
- Prospect – pospekt
- Representative – predstavnik
- Retail – na malo
- Service – usluga
- Wholesale – na veliko